Self Health - Terms & Conditions

Self Health Enterprises Ltd. makes every effort to ensure the accuracy and reliability of all information and articles presented on ist websites.  We cannot however accept responsibility for any inaccuracies and provide no guarantees regarding the outcomes of following any information provided.

The information is provided as a guideline only, and is in no way intended as a substitute or replacement for qualified medical advice.  This also applies to information provided via other means of communication.  Information provided is the  opinion of the qualified professional (such as Heilpraktiker or Nutritional Medicine practitioner) employed by Self Health Enterprises Ltd.

Self Health Enterprises Ltd. takes the position that products selected by us are best used in conjunction with a healthy diet and regular exercise.

Before embarking on a nutritional programme, you should consult your health care professional. Our internationally good reputation is largely due to our excellent cooperation with doctors, and health care professionals throughout Europe.

Self Health Enterprises accepts no responsibility for information provided, mistakes or omissions made.  The use or application of products from our range is entirely at one’s own risk.  

We reserve the right to make product and price changes at any time and without prior notice.  In the event of an order having been placed however, we will contact you in advance by Telephone, letter, fax or email.

Ordered products remain the property of Self Health Enterprises Ltd until full payment has been received.  The total invoice amount is payable on receipt of goods.
The jurisdiction for settlement of all contractual and legal claims is East Grinstead.

The objective of our work is to improve nutrition, health and wellbeing for everyone.
To best achieve this goal we would like to provide you and others who are interested with additional related information.  By entering your details into our website, you authorise us to use this data for marketing purposes.  In this way we can for example ensure you are alerted to special offers and educational possibilities.

On the12th May 1998 a Hamburg ruling regarding the „responsibility for links“ stated that one/(a company) takes responsibility fort the content of all linked sites unless specifically stated to the contrary.  We therefore expressly distance ourselves from the content of any and all sites linked from our own websites and accept no responsibility for their content.

In the event of copyright infringement, company or domain legal challenges or similar, we ask that we be contacted in advance.  If not, any solicitor’s invoices will be returned unpaid and without explanation.


Postage and Delivery Terms and Conditions:

The average delivery time depends on the delivery service chosen (e.g. by standard post or express) and depends on the country to which delivery is made.  Standard postal delivery to Germany is 2 – 5 working days.  Express delivery to Germany will generally take 1 – 2 working days.  Regarding postage for delivery in Europe, the following applies:

UK:
For Retail and Wholesale Customers:
Deliveries within the UK are shipped by Royal Mail the same day if ordered before 3.00pm. Orders placed after 3.00pm are shipped the next working day and are generally received within 2 working days.(However Royal Mail will only guarantee delivery within 10 working days).  Postage and packing on orders are charged at the standard rate of £3.00. 

Germany:
For Retail Customers:
Orders over 50 Euros paid by credit card or direct debit are shipped free of charge.  For orders under 50 Euros shipping is charged at the standard rate of 5.00 Euro.  For express deliveries please contact us to confirm the cost which will be passed on in full to the customer.

For Wholesale Customers:
Orders over 100 Euros paid by credit card or direct debit are shipped free of charge.  For orders under 100 Euros shipping is charged at the standard rate of 5.00 Euro.  For express deliveries please contact us to confirm the cost which will be passed on in full to the customer.


The rest of Mainland Europe and Southern Ireland:
For Retail and Wholesale Customers:
Orders shipped by standard mail have a delivery time of 3 – 10 working days (depending on the country).  Delivery costs are 6.95 Euro. For express deliveries please contact us to confirm the cost which will be passed on in full to the customer.

Payment is due immediately on receipt of goods.  Goods remain the property of Self Health Enterprises Ltd until full payment is received.

Returns and Refunds:
In accordance with the law, any goods may be returned without explanation within 14 days of purchase. In the event of a return, the product must be in resaleable condition.  That means the product must retain its original packaging and be unopened.

Please supply a copy of the original invoice with the returned item and provide the reason for the return.  Returns administration generally takes up to 7 working days from receipt.  If no invoice is included with the returned item, delays are possible.  In the event that the original invoice is not available, please provide us with the following:


•    Full name and address
•    Telephone number
•    Email Address
•    Original order number
•    Reason for the return
 
Please return goods to the following address:

SHE Products UK Ltd.
PO Box 349
East Grinstead, West Sussex
RH19 4YT
England

We recommend delivery with „Track and Trace“ for extra security.
Returned goods will only be refunded when received within the legal time frame of 14 days.  In the unlikely event of a return due to a quality issue, we will of course also refund the postage.

Please advise us of any returns by phone.  To make your refund possible, please do not forget to provide full bank or credit card details.  Books and videos are non refundable  and non exchangeable.

Practitioner Help?

Please Call:

01342 - 336 900

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